How to Easily Make a Complaint via communication channels
As a company that values customer satisfaction, we understand that sometimes things may not go as planned, and you may have a complaint.
We want to ensure that you have a seamless experience, even in situations like this. Here are some simple steps you can follow to reach out to us and voice your concerns.
If you prefer to speak with someone directly, we are always available to take your call.
You can reach out to our customer support team at [800 1000181] and then choose [3] for complaints.
Before making a call, make sure you have all the relevant information about your complaint.
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Details of the issue you are experiencing.
This will help our representatives to assist you and resolve your issue quickly and efficiently.
Email
If you prefer to communicate through email, you can send an email to [customer_care@moyasar.com].
Our customer care team will respond to your email as soon as possible.
When writing your email, make sure to provide all the necessary details about your complaint,
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Your Business Name/Website Name.
Details of the issue you are experiencing and any relevant screenshots or documents.
This will help us to understand your issue and provide an appropriate solution.
If your complaint is related to a financial dispute. Please send your concerns to our dispute team at [disputes@moyasar.com].
If you prefer to communicate through Live Chat, you can get in touch with one of our customer service agents by clicking the chat icon on the website or dashboard.
Before you start the conversation, make sure to provide all the necessary details about your complaint,
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Your Business Name/Website Name.
Details of the issue you are experiencing and any relevant screenshots or documents.
This will help us to understand your issue and provide an appropriate solution.
At Moyasar Financial Company, we are committed to providing exceptional customer service and resolving any issues you may have.
We want to make sure that you have the best experience possible when using our services.
If you have any concerns or complaints, please do not hesitate to reach out to us via phone or email, and we will do everything we can to assist you.
We want to ensure that you have a seamless experience, even in situations like this. Here are some simple steps you can follow to reach out to us and voice your concerns.
Phone Call
If you prefer to speak with someone directly, we are always available to take your call.
You can reach out to our customer support team at [800 1000181] and then choose [3] for complaints.
Before making a call, make sure you have all the relevant information about your complaint.
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Details of the issue you are experiencing.
This will help our representatives to assist you and resolve your issue quickly and efficiently.
If you prefer to communicate through email, you can send an email to [customer_care@moyasar.com].
Our customer care team will respond to your email as soon as possible.
When writing your email, make sure to provide all the necessary details about your complaint,
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Your Business Name/Website Name.
Details of the issue you are experiencing and any relevant screenshots or documents.
This will help us to understand your issue and provide an appropriate solution.
If your complaint is related to a financial dispute. Please send your concerns to our dispute team at [disputes@moyasar.com].
Live Chat
If you prefer to communicate through Live Chat, you can get in touch with one of our customer service agents by clicking the chat icon on the website or dashboard.
Before you start the conversation, make sure to provide all the necessary details about your complaint,
Such as:
The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Your Business Name/Website Name.
Details of the issue you are experiencing and any relevant screenshots or documents.
This will help us to understand your issue and provide an appropriate solution.
At Moyasar Financial Company, we are committed to providing exceptional customer service and resolving any issues you may have.
We want to make sure that you have the best experience possible when using our services.
If you have any concerns or complaints, please do not hesitate to reach out to us via phone or email, and we will do everything we can to assist you.
Updated on: 01/08/2023
Thank you!