Question 1

Moyasar Dashboard: API Keys

Accepted Answer

Overview

Moyasar provides unique API keys to clients to authenticate API requests. Each account has two pairs of keys - one for testing and one for live transactions.

API Keys

Settings - API Keys

| Term | Description | | --- | --- | | publishable key |The publishable key allows for only one operation - creating a payment, and thus can be attached to public web forms, such as an HTML hidden field. | | secret key |The secret key provides access to all operations in the documentation and is a powerful tool that must be kept confidential |

Live API Keys

Live API keys are used to accept real payments. (these will appear once you activate your account)

Test API Keys

Test API keys allow you test your integration with moyasar without risking the usage of real money.

Regenerate API Keys

You can regenerate your API keys by clicking on the Regenerate button next to the key you want to regenerate

Question 2

Moyasar Dashboard: Apple Pay Domain Registration

Accepted Answer

Overview

Web Merchant Registration is an exciting feature here at Moyasar, it allows you to accept Apple Pay payments without the need to for an Apple Developer account.

Please note if you are developing a Mobile app you need to follow the Setup Apple Pay using Developer Account instead.

Getting Started

Go to dashboard.moyasar.com
Click on settings
Click on Apple Pay domains

Register Your Domain

Apple Pay - Domains Page

In order to use Apple Pay within your website, you first need to registry your domain in Apple Pay settings in your Moyasar Dashboard.

Please make sure to register all possible domains that you are using, for example:

example.com
www.example.com

The two domains are considered as different hosts and need to be registered if you are planning on using them interchangeably.

1. Click the Add Domain Button

Apple Pay Domains - Add domain

2. Download the Merchant Association File

Once you have added your domain, download the Merchant Association File.

![Apple Pay Domain - Download Domain Association File](https://storage.crisp.chat/users/helpdesk/website/b2bcfbbd58d61800/settingsapple

Question 3

Moyasar Dashboard: Apple Pay Certificate Activation

Accepted Answer

Overview

This guide walks you through the steps necessary to accept Apple Pay payments using your Apple Developer account and Moyasar.

Follow this guide if you intend on using Apple Pay natively within your iOS app or using a platform that doesn't support Web Merchant Registration.

This guide assumes you have registered for an Apple Developer account and did the necessary steps to setup a merchant ID. If you haven't done this yet, please follow this guide).

Moyasar needs you to setup Payment Processing Certificate in order to process Apple Pay encrypted payments data. This page will guide you to create Payment Processing Certificate in one easy step from your Moyasar Dashboard.

Getting Started

Go to dashboard.moyasar.com
Log in to you account
Click on the Settings tab
Click on Apple Pay - Certificates

Step 1: Request And Download The Certificate Signing Request File (CSR)

Request CSR

Download Payment Processing Certificate

The downloaded file will be named moyasar.certificateSigningRequest, save it for later use. After download is complete you will see the CSR file.

Step 2: Upload the downloaded CSR to Apple Developer portal

Go to Apple Developer portal.
Go

Question 4

Moyasar Dashboard: Refunding Payments

Accepted Answer

Overview

The Refund feature in Moyasar dashboard allows you to refund payments to customers' bank accounts or credit cards. It helps you provide good customer service and manage your payments effectively.

|| Mada and Credit card refunds take up to 14 days (depending on the Merchants bank) to be deposited in the buyer’s bank account.

Getting Started

Go to https://dashboard.moyasar.com and Login to your account.
Click on the Payments tab
Search for the payment using the Payment ID Filter
Click on the payment you want to be refunded.

Issuing Refunds

You can get started with issuing a refund by clicking the refund button

Payment Refund

Full Refund

To issue a full refund enter the full amount of the transaction. (by default it will refund the full amount)

Full refund

Partial Refund

To issue a partial refund, enter the amount you want to partially refund.(minimum 1.00)

Partial Refund

Successful refund

Here you can see the refunded amount.

Refund Successful

Question 5

Moyasar Dashboard: Invoice

Accepted Answer

Overview:

This user guide will walk you through the steps to create invoices through Moyasar Payment Gateways.

Getting started

1- Open your preferred web browser and navigate to Moyasar Dashboard. 2- Log in to your Moyasar account using your credentials. 3- Navigating to the Invoices tab

Creating an Invoice

1 - Click on the "Create Invoice" button.

Create invoice Modal

Fill in the required information for the invoice, including:

| Term | Description| required ?| | --- | --- | --- | | Amount | The amount that you would like to get charged | yes | | Currency | The currency of the amount, i.e SAR | yes | | Description | An arbitrary string, This may include a description about the merchandise or the service that your customer is billed for. Invoice description is displayed on the invoice alongside with the charge when the invoice is presented to the user. | yes | |Expiry Date| Specifies when the invoice will get expired. An expired invoice cannot have payment attempts as its status will be expired. | no | |Metadata| key/value object, You can specify up to 30 keys, with key names up to 40 characters long and values up to 500 characters long. Metadata is useful for storing additional, structured information on an object. As an example, you could store your user’s full name, email, and internal order id | no |

2 -

Question 6

How to Easily Make a Complaint via communication channels

Accepted Answer

As a company that values customer satisfaction, we understand that sometimes things may not go as planned, and you may have a complaint. We want to ensure that you have a seamless experience, even in situations like this. Here are some simple steps you can follow to reach out to us and voice your concerns.

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If you prefer to speak with someone directly, we are always available to take your call. You can reach out to our customer support team at [‭800 1000181‬] and then choose **[3] **for complaints.

Before making a call, make sure you have all the relevant information about your complaint. Such as:

The email registered in dashboard or the business official email (ex. info@domain.com) or the website link.
Your Commercial Registration/Freelancer Certificate number or in case you're a charity or governmental entity provide the license number.
Details of the issue you are experiencing.

This will help our representatives to assist you and resolve your issue quickly and efficiently.

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If you prefer to communicate through email, you can send an email to [customer_care@moyasar.com]. Our customer care team will respond to your email as soon as possible.

When writing your email, make sure to provide all the necessary details about your complaint, Such as:

The email registered in dashboard or the business official e

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