Articles on: Dashboard

Moyasar Dashboard: Refunding Payments


The Refund feature in Moyasar dashboard allows you to refund payments to customers' bank accounts or credit cards. It helps you provide good customer service and manage your payments effectively.

Mada and Credit card refunds take up to 14 days (depending on the Merchants bank) to be deposited in the buyer’s bank account.

Getting Started

Go to and Login to your account.
Click on the Payments tab
Search for the payment using the Payment ID Filter
Click on the payment you want to be refunded.

Issuing Refunds

You can get started with issuing a refund by clicking the refund button

Payment Refund

Full Refund

To issue a full refund enter the full amount of the transaction. (by default it will refund the full amount)

Full refund

Partial Refund

To issue a partial refund, enter the amount you want to partially refund.(minimum 1.00)

Partial Refund

Successful refund

Here you can see the refunded amount.

Refund Successful

Updated on: 06/03/2023

Was this article helpful?

Share your feedback


Thank you!